Effective 10/01/2026

1. INTRODUCTION

These Terms & Conditions (“Terms”) govern all transportation services, stroller rentals, consumable products, and all related operational, logistical, safety, and ancillary services (collectively, “Services”) provided by The Genie Transportation Services LLC, a Florida limited liability company (“The Genie,” “we,” “us,” or “our”).

By booking, reserving, purchasing, accepting, entering a vehicle for, or otherwise using any Service, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, including all applicable limitations of liability, waivers, disclaimers, indemnification obligations, payment obligations, operational rules, and assumptions of risk contained herein.

These Terms form a legally binding agreement between The Genie Transportation Services LLC and the person making the reservation, together with all passengers, renters, guests, minors, dependents, or other persons for whom the reservation is made (“you,” “your,” “customer,” “passenger,” or “renter”), to the fullest extent permitted by law. The person making the reservation is responsible for communicating all material terms, pickup requirements, restrictions, and safety requirements to all members of the traveling party.

If you do not agree to these Terms, you must not book, purchase, enter a vehicle for, or use our Services.

We reserve the right to modify these Terms from time to time. Except where otherwise required by law, the version in effect when a reservation is made will govern that reservation unless a later change is necessary for legal, regulatory, safety, insurance, airport, port, governmental, or operational compliance. Continued use of Services after notice of an applicable modification constitutes acceptance of the revised Terms to the fullest extent permitted by law.

2. RESERVATIONS, PAYMENTS & CANCELLATIONS

2.1 Reservation Requirements

All reservations must be made in advance through our official website, by phone, by email, or through another booking method expressly authorized by The Genie.

A reservation is not guaranteed until:

Valid payment information is provided.
Any required payment or authorization successfully processes.
The reservation information is accepted by us.
A confirmation is issued to the customer.

Customers are responsible for reviewing the confirmation immediately and notifying us of any incorrect date, pickup time, pickup location, destination, flight number, passenger count, luggage count, requested equipment, child restraint request, or other material information.

Failure to promptly report an error or omission may limit our ability to correct the reservation. The customer remains responsible for consequences arising from inaccurate or incomplete information that the customer provided or failed to correct after receiving the confirmation.

We reserve the right, to the fullest extent permitted by law, to decline, cancel, or refuse a reservation because of availability constraints, inaccurate information, safety concerns, operational restrictions, payment issues, suspected fraud, policy violations, legal or regulatory restrictions, vehicle capacity, excessive luggage, weather, or other circumstances that reasonably interfere with our ability to provide the Service.

A quoted price, inquiry response, or incomplete booking form does not by itself create a confirmed reservation.

2.2 Payment Terms

A valid credit or debit card must be provided at the time of booking unless another payment arrangement has been approved by us in writing.

Full payment is automatically charged approximately five days, or 120 hours, before the scheduled Service. We may process payment earlier or later when reasonably necessary because of weekends, holidays, processing delays, booking timing, or operational needs.

If a payment is declined, expired, blocked, disputed, reversed, or otherwise fails, we may attempt the charge again and may cancel the reservation if payment cannot be completed. Customers are responsible for maintaining valid payment information and sufficient available credit or funds.

Unless otherwise stated in writing, a reservation is not considered fully paid until all charges due for the Service have successfully processed.

The customer expressly authorizes us to charge the payment method on file for all amounts properly due under these Terms, including transportation charges, cancellation charges, no show charges, approved additions, waiting time, cleaning, sanitation, damage, repair, replacement costs, child restraint replacement charges, stroller charges, late night or early morning fees, parking, tolls, and other applicable fees or costs.

This authorization applies to charges incurred before, during, or after the scheduled Service when the amount could not reasonably be determined at the time of booking. The customer agrees that such charges are part of the original reservation transaction and may be processed using the payment method on file without requiring a separate card presentation, to the extent permitted by applicable law and payment network rules.

2.3 Cancellation Policy

Full Refund: Cancellations Made at Least 5 Calendar Days Before Service

A reservation may be cancelled without penalty when the cancellation is received at least five (5) calendar days before the scheduled date of Service.

Cancellations meeting this requirement will receive a 100% refund of amounts paid for the affected Service, including any transportation charges subject to cancellation.

50% Refund: Cancellations Within 5 Calendar Days but More Than 48 Hours Before Service

If a customer cancels a reservation less than five (5) calendar days before the scheduled Service, but more than 48 hours before the scheduled pickup time, a 50% refund of the affected transportation charge will be issued, unless a different written cancellation policy applies to a special event, group, contracted Service, promotional rate, or other specifically disclosed booking.

No Refund: Cancellations 48 Hours or Less Before Service

If a cancellation occurs 48 hours or less before the scheduled Service, no refund will be provided except where required by law.

This policy applies even when the cancellation results from circumstances including:

illness or injury
schedule changes
personal emergencies
airline delays, cancellations, diversions, or rerouting
weather conditions
travel disruptions
failure to provide correct information
acts or omissions of third parties
changes in theme park, cruise, hotel, airline, or event plans

Customers are encouraged to maintain appropriate travel insurance if they want protection against circumstances outside the scope of our refund policy.

Refund Processing

Approved refunds are generally initiated within 7 to 10 business days. Posting time is controlled by the customer’s bank or card issuer and is outside our control.

2.4 No Show Policy

A reservation will be classified as a no show when The Genie Transportation Services LLC has assigned a chauffeur and vehicle, dispatched or positioned that vehicle for the reservation, and the customer fails to use the scheduled Service for reasons not caused by The Genie Transportation Services LLC.

A customer may be considered a no show when the customer or any member of the traveling party:

fails to appear at the designated pickup location
is not ready to depart within the applicable grace period
cannot be located or contacted within the applicable waiting period
fails to respond to reasonable telephone calls, text messages, or other contact attempts
provides an incorrect pickup location, flight number, hotel, terminal, address, telephone number, or other information that prevents completion of the pickup
changes flights, terminals, airports, hotels, pickup locations, or travel plans without providing sufficient notice for us to accommodate the change
leaves the designated pickup area without informing the chauffeur or dispatch
independently arranges alternate transportation while the assigned chauffeur is present, waiting, or en route
declines or refuses the Service after the chauffeur and vehicle have been dispatched
is not present or ready when the chauffeur must depart because the applicable grace or waiting period has expired and scheduling or operational obligations require departure
fails to meet the chauffeur within the applicable airport waiting period
refuses to comply with reasonable safety requirements, applicable law, vehicle capacity limits, or these Terms and, as a result, transportation cannot be provided

Full Fare Due for No Shows

A reservation classified as a no show is considered an attempted and fulfilled reservation obligation by The Genie Transportation Services LLC for billing purposes because the chauffeur, vehicle, scheduling capacity, and operational resources were specifically reserved and made available for the customer.

The customer remains responsible for the full amount of the reservation, and no refund, credit, or adjustment will be provided except where required by law.

The fact that the customer did not enter the vehicle, complete the trip, or personally use the reserved transportation does not eliminate the customer’s payment obligation when the Service was properly scheduled, dispatched, and made available in accordance with the reservation and these Terms.

Customer Authorization

By making a reservation, the customer acknowledges and agrees that:

the scheduled vehicle and chauffeur are reserved specifically for the customer’s Service
we may decline other reservations in reliance on that confirmed booking
a no show may result in lost operating capacity that cannot reasonably be resold
the full reservation amount remains due when the customer fails to appear or use the Service after we have performed the required dispatch and pickup obligations
the payment method provided for the reservation may be charged for the full reservation amount in accordance with these Terms

Documentation of No Show

For operational, billing, and dispute resolution purposes, we may document a no show using records including:

GPS and vehicle location data
chauffeur arrival and departure times
dispatch records
flight tracking information
telephone call records
text messages
emails
booking platform records
photographs or video where lawfully obtained
airport, hotel, resort, cruise terminal, or other pickup location records
audio or video recordings from vehicle systems
other contemporaneous operational records

Such records may be retained and provided to payment processors, card issuers, banks, insurers, attorneys, or other parties when reasonably necessary to respond to a billing dispute, chargeback, claim, investigation, or legal proceeding.

Chargebacks and Payment Disputes

A customer’s disagreement with the application of this No Show Policy does not, by itself, make an otherwise valid charge unauthorized.

If a customer disputes a no show charge with a bank, credit card issuer, or payment processor, The Genie Transportation Services LLC may provide the reservation confirmation, these Terms, payment authorization, communication records, GPS records, chauffeur records, flight information, and other relevant documentation showing that the Service was reserved, dispatched, attempted, or made available.

Nothing in this section limits any rights or remedies available to either party under applicable law or card network rules.

All pickup, grace period, waiting time, and airport provisions contained in Section 3 are incorporated into this No Show Policy.

2.5 Reservation Holder & Traveling Party Responsibility

The person who makes the reservation represents that they are authorized to make the reservation on behalf of all passengers included in the booking and accepts responsibility for the accuracy of the information provided.

The reservation holder is responsible for communicating these Terms, pickup requirements, safety rules, cancellation terms, waiting time rules, and other material policies to all members of the traveling party.

To the fullest extent permitted by law, the reservation holder is financially responsible for charges arising from the conduct or actions of members of the traveling party, including waiting time, cleaning, damage, child restraint replacement, stroller charges, additional stops, no shows, and other amounts properly due under these Terms.

The reservation holder remains responsible for the reservation even if the payment card belongs to another person or the reservation holder is not physically traveling, unless we expressly agree otherwise in writing.

3. PICKUP, WAIT TIMES & FLIGHT RULES

3.1 Meaning of Pickup Time

The meaning of “pickup time” differs between airport and non airport Services.

For an airport pickup, the reservation pickup time is generally the same as the scheduled arrival time of the customer’s flight. Actual airport waiting time is governed by Section 3.3 and begins from the qualifying flight arrival event described there.

For all non airport pickups, the scheduled pickup time means the time the vehicle is expected to depart with all passengers and luggage fully loaded. It is not the time at which passengers should first arrive at the pickup location.

Customers should be present, prepared, and ready to load before the scheduled pickup time. Chauffeurs will normally attempt to arrive approximately 5 to 10 minutes before the scheduled pickup time to permit loading and help ensure a prompt departure. Early chauffeur arrival does not require the customer to depart before the confirmed pickup time unless both parties agree.

3.1.1 Customer Communication Requirement

The customer is responsible for providing a working telephone number and for keeping the telephone reasonably accessible around the scheduled pickup period.

Customers should monitor telephone calls, text messages, and other operational communications from the chauffeur or dispatch before and during the pickup process.

Failure to answer reasonable contact attempts, inability to receive calls or text messages, placing a device in airplane mode, lack of cellular service, disabled notifications, or failure to monitor communications does not automatically extend any grace period or waiting period.

Customers traveling internationally are responsible for ensuring that the contact number provided can receive communications in the United States or for providing an alternative method of contact in advance.

3.2 Non Airport Pickups

All non airport pickups include a 5 minute grace period beyond the scheduled pickup time.

After the 5 minute grace period, if the chauffeur is able to remain on site, waiting time will be charged at $15 for every additional 10 minutes, or portion thereof, rounded up to the next 10 minute increment.

Payment of waiting time does not guarantee that the chauffeur or vehicle can remain available. Due to scheduling, subsequent reservations, airport assignments, traffic conditions, driver hours, or other operational obligations, the chauffeur may be required to depart once the 5 minute grace period has expired.

If the passenger is not ready to depart at the end of the 5 minute grace period and the chauffeur must leave, the reservation will be classified as a no show, the trip will be considered attempted, and no refund will be issued except where required by law.

If the chauffeur remains beyond the grace period, the applicable waiting charge continues until all passengers and luggage are loaded and the vehicle is ready to depart.

Customers should not assume that contacting the chauffeur, dispatch, or our office extends the grace period or guarantees additional waiting time. Any extension remains subject to operational availability.

3.3 Airport Pickups

For airport reservations, the pickup time shown on the reservation will normally be the scheduled arrival time of the customer’s flight.

For purposes of calculating complimentary airport waiting time, the waiting period begins when the aircraft is recorded as having arrived at the gate, or the closest equivalent arrival event reasonably available through the flight tracking information used by us.

Included airport waiting time is:

50 minutes for domestic flights
75 minutes for international flights or flights requiring U.S. customs or immigration clearance

After the applicable complimentary period expires, additional waiting time, when operationally available, is charged at $15 for every additional 10 minutes, or portion thereof, rounded up to the next 10 minute increment.

Payment of additional waiting time does not guarantee that a chauffeur can remain indefinitely. If the included waiting period has expired and operational obligations require the chauffeur to depart, the chauffeur may leave and the reservation may be classified as a no show.

Passengers are responsible for proceeding through baggage claim, customs, immigration, or other arrival procedures without unnecessary delay and for maintaining reasonable communication when contacted by the chauffeur or dispatch.

3.4 Airport No Show Rule

An airport customer may be considered a no show when:

the customer has not met the chauffeur within the applicable 50 minute or 75 minute included waiting period
the customer cannot be reached after reasonable contact attempts
the customer has not provided accurate flight information
the customer has materially changed flights without notifying us
additional waiting is not operationally possible and the chauffeur must depart

No refund applies to an airport no show except where required by law.

3.5 Flight Delays, Early Arrivals, Diversions & Flight Changes

We make reasonable efforts to monitor provided flight information and accommodate ordinary flight delays or early arrivals. However, immediate vehicle or chauffeur availability cannot be guaranteed when actual arrival materially differs from the information originally provided.

Customers may be required to wait until a chauffeur becomes available.

If a flight arrives early, a chauffeur may not be available until closer to the originally scheduled arrival time.

If a flight is delayed, diverted, cancelled, rebooked, or changed to a different flight number, airport, terminal, or date, the customer must notify us as soon as reasonably possible. A replacement assignment is subject to availability and may result in additional charges.

Customers must provide complete and accurate airline and flight information. Failure to provide accurate or updated flight information may result in missed Service, additional charges, or classification as a no show.

4. CUSTOMER CONDUCT, SAFETY & RESTRICTIONS

4.1 Customer Responsibilities

Customers and all members of the traveling party agree to:

provide accurate pickup, destination, flight, passenger, luggage, and contact information
be ready for departure at the scheduled pickup time
follow applicable laws, airport or port rules, and reasonable chauffeur safety instructions
maintain orderly, respectful, and safe behavior
supervise minors and dependents
ensure children use legally required child restraints
refrain from conduct that distracts the chauffeur or interferes with safe operation
protect vehicle interiors, equipment, and furnishings from avoidable damage
remove all personal belongings and trash when exiting
leave the vehicle in reasonably clean condition

A cleaning fee of up to $500 may be charged for spills, food or beverage residue, bodily fluids, excessive trash, staining, smoke or odor remediation, biological contamination, or other cleaning reasonably required beyond ordinary turnover cleaning.

The customer who made the reservation is responsible for charges caused by any member of the traveling party to the fullest extent permitted by law.

4.2 Weapons Prohibited

Passengers may not bring weapons or dangerous devices into our vehicles, including:

firearms
knives or other weapons
ammunition
explosives
chemical sprays
hazardous devices or materials

Exception: A currently sworn law enforcement officer acting within lawful authority and in compliance with applicable agency requirements.

We may refuse or terminate Service if prohibited weapons or dangerous items are discovered.

4.3 Non Smoking, No Vaping, No Tobacco, No Drugs

The following are prohibited inside all vehicles:

smoking of any substance
vaping or use of electronic cigarettes
smokeless tobacco
possession or consumption of illegal drugs
unlawful possession of controlled substances
alcohol consumption unless specifically authorized in writing and lawful for the Service provided

Violations may result in immediate termination of Service, classification as a no show, cleaning or remediation charges, damage charges, and any other lawful remedies.

4.4 Hygiene & Sanitary Condition Policy

Passengers must present and remain in a sanitary condition that does not:

pose a health or safety risk
disrupt or interfere with the chauffeur’s ability to operate the vehicle safely
create severe or overwhelming odors
cause contamination, infestation, or damage
expose the vehicle or other persons to bodily fluids or hazardous substances

Service may be refused or discontinued if, in the chauffeur’s reasonable and good faith judgment, transportation cannot be provided safely or without a material sanitation risk.

A refusal based on customer condition or conduct may be treated as a no show when the condition existed at pickup or resulted from conduct within the customer’s control, subject to applicable law, including disability accommodation requirements.

4.5 Food & Beverage Restrictions

Only sealed or bottled water may be consumed in the vehicle unless we expressly authorize another item in writing.

Messy, staining, greasy, crumb producing, strongly scented, or otherwise disruptive foods and beverages are prohibited.

Passengers are responsible for properly disposing of permitted beverage containers and for preventing spills.

If a customer or member of the traveling party spills food or beverages, leaves food, containers, trash, residue, stains, odors, or other mess in the vehicle, a cleaning fee of up to $500 may be charged based on the cleaning, sanitation, odor removal, detailing, downtime, or remediation reasonably required.

4.5.1 Intoxication, Illness & Passenger Condition

A passenger may be refused transportation or Service may be discontinued if the passenger appears so intoxicated, ill, incapacitated, aggressive, disoriented, or otherwise impaired that transportation would create a reasonable safety, sanitation, medical, or operational risk.

This includes circumstances in which a passenger is unable to safely enter or exit the vehicle, cannot remain seated safely, is actively vomiting, presents a substantial risk of bodily fluid contamination, threatens others, or is unable or unwilling to follow reasonable chauffeur safety instructions.

A chauffeur is not required to provide medical assistance beyond contacting emergency services when reasonably appropriate.

Any refusal or termination caused by a passenger condition or conduct within the customer’s control may be treated as a no show or customer caused termination of Service, subject to applicable law.

4.6 Right to Refuse or Discontinue Service

To the fullest extent permitted by law, we may refuse, suspend, or discontinue Service if a passenger:

engages in unsafe, disruptive, abusive, threatening, or harassing behavior
violates applicable law
violates these Terms
possesses prohibited items
interferes with the chauffeur’s safe operation of the vehicle
damages or threatens to damage the vehicle
creates a significant sanitation or contamination concern
materially misrepresents passenger count, luggage, service needs, or other reservation information
exceeds legal or safe vehicle capacity

Refusal or termination because of customer conduct may be treated as a no show with no refund. Nothing in this section authorizes discrimination or refusal of Service on a basis prohibited by applicable law.

5. VEHICLE USAGE & PASSENGER LIABILITY

5.1 No Smoking, Alcohol, Drugs, or Vaping

Passengers may not consume, use, or possess within the vehicle:

cigarettes or cigars
electronic cigarettes or vaping devices
smokeless tobacco
alcoholic beverages, except where specifically authorized in writing and lawful
illegal drugs or unlawfully possessed controlled substances
drug paraphernalia

A violation may result in immediate termination of Service, cleaning or remediation charges, damage charges, and classification as a no show.

5.2 Passenger Damage Liability

Passengers are responsible for damage caused by their acts, omissions, misuse, negligence, or misconduct, including damage arising from:

spills or bodily fluids
food contamination
broken equipment
vandalism
misuse of seat belts, doors, seats, screens, trim, or interior components
improper handling of luggage or personal property
failure to follow reasonable chauffeur instructions

Charges may include the reasonable cost of cleaning, repair, replacement, towing, professional remediation, parts, labor, and vehicle downtime when supported by the circumstances.

Repair and cleaning charges may reach the full reasonable cost of replacement or remediation depending on severity.

5.2.1 Vehicle Downtime & Loss of Use

If customer caused damage, contamination, misuse, or other conduct removes a vehicle from service, the customer may be responsible, to the fullest extent permitted by law, for reasonable and documented loss of use, downtime, substitute vehicle expense, towing, storage, or other direct operational costs resulting from the incident.

Any such amount will be based on the actual circumstances and reasonable business impact of the vehicle being unavailable.

5.3 Lost or Forgotten Items

Customers are responsible for their personal property at all times. We are not responsible for items lost, forgotten, stolen, misplaced, or damaged before, during, or after Service except to the extent liability cannot lawfully be excluded.

Found property will generally be held for 7 days. After that period, it may be discarded, donated, or otherwise disposed of.

We do not guarantee that a lost item will be found or returned.

Any cost associated with shipping, courier delivery, special driver travel, or return of an item is the customer’s responsibility.

Passengers should inspect the vehicle before exiting and confirm that all personal belongings have been removed.

We are not obligated to interrupt a scheduled trip, return immediately to a prior location, or make a special trip solely to return a lost item.

Any requested return of found property is subject to chauffeur and vehicle availability and may require payment of a reasonable delivery, mileage, courier, shipping, parking, toll, or transportation charge.

5.4 Required Reporting

Any concern regarding vehicle condition, damage, safety, cleanliness, or chauffeur conduct should be reported as soon as reasonably possible, preferably during the Service so that we have a reasonable opportunity to investigate or correct the issue.

Failure to promptly report an observable condition may materially limit our ability to verify the complaint. Nothing in this section waives a legal right that cannot lawfully be waived.

6. CHILD SAFETY & CAR SEAT LIABILITY

6.1 Seat Belt Requirement

All passengers must use available seat belts and comply with applicable Florida occupant restraint laws.

A passenger who refuses to comply with a lawful safety requirement may be refused or removed from Service.

To the fullest extent permitted by law, we are not responsible for injuries or damages caused or increased by a passenger’s failure to properly use an available seat belt or restraint.

6.2 Car Seats & Booster Seats

The Genie Transportation Services LLC may provide child restraint devices, including car seats and booster seats, as a convenience to customers when requested in advance and when available.

Under Florida law, child restraint requirements applicable to ordinary passenger vehicles do not apply in the same manner to a chauffeur driven taxi, limousine, sedan, van, bus, motor coach, or other passenger vehicle when the operator and vehicle are hired for the transportation of persons for compensation. In such transportation, Florida law places the obligation and responsibility for compliance with child restraint requirements on the parent, guardian, or other person responsible for the child’s welfare.

Accordingly, the parent, guardian, or other responsible adult retains responsibility for determining the appropriate child restraint device, inspecting its installation, confirming proper fit, and ensuring that the child is properly secured.

Customer Information & Restraint Selection

The customer is responsible for providing complete and accurate information regarding each child requiring a restraint, including the child’s age, approximate height, approximate weight, and any special restraint requirements.

The Genie may rely entirely on the information supplied by the customer when preparing or selecting a requested child restraint device.

The Genie is not responsible for an inappropriate restraint selection resulting from inaccurate, incomplete, outdated, or omitted information provided by the customer.

Parent or Guardian Responsibility

The parent, guardian, or other person responsible for the child is solely responsible for:

determining whether a child restraint device is required or appropriate
selecting or approving the type of restraint used
inspecting any restraint provided by The Genie
inspecting and approving the installation before departure
determining that the restraint is appropriate for the child’s age, height, weight, and developmental needs
adjusting or reinstalling the restraint if desired or necessary
properly positioning the child in the restraint
fastening, tightening, and positioning the harness or vehicle seat belt
confirming harness height, chest clip placement, recline, and other applicable settings
monitoring the child and restraint throughout transportation
complying with manufacturer instructions
complying with all applicable child passenger safety requirements

Courtesy Installation

A chauffeur or other representative of The Genie may install or position a child restraint device before pickup solely as a customer convenience.

Any such installation is a courtesy and does not transfer responsibility for the child restraint device or the child’s securement from the parent, guardian, or other responsible adult to The Genie or the chauffeur.

Unless expressly stated otherwise in writing, chauffeurs and other personnel are not acting as certified child passenger safety technicians.

The parent or guardian must inspect and approve the restraint and its installation before allowing the child to use it.

No Independent Verification

The Genie does not independently weigh or measure children and does not verify the accuracy of age, height, weight, medical, developmental, or other information supplied by the customer.

The customer is responsible for determining whether the child satisfies the manufacturer’s requirements for any particular restraint.

Customer Supplied Child Restraints

Customers may provide and use their own child restraint devices.

When a customer provides a restraint, the customer assumes full responsibility for its selection, condition, history, installation, compatibility, adjustment, and proper use, including determining whether the restraint is expired, recalled, damaged, incomplete, or has been involved in a collision requiring replacement.

The Genie does not inspect, certify, warrant, or assume responsibility for the condition, history, installation, or suitability of a customer supplied child restraint device.

Right to Decline Transportation

The Genie may decline to transport a child when the parent, guardian, or responsible adult refuses to secure the child in a manner reasonably considered safe, attempts to use a restraint in a manner contrary to manufacturer instructions, or otherwise creates a condition that the chauffeur reasonably believes presents an immediate safety concern.

Any such refusal caused by customer conduct may be treated as a customer caused cancellation or no show under these Terms.

Limitation of Liability

To the fullest extent permitted by law, The Genie Transportation Services LLC is not responsible for injuries, damages, or losses arising from or relating to:

selection of a child restraint device
suitability of a restraint for a particular child
installation or adjustment of a restraint
improper harnessing or securement of a child
inaccurate information supplied by the customer
failure of the parent or guardian to inspect or approve the restraint
alteration or adjustment of the restraint by the customer
failure to follow manufacturer instructions
use of a customer supplied restraint
defects, recalls, expiration, prior damage, or unknown history of a customer supplied restraint

By allowing transportation to proceed with a child using a child restraint device, the parent, guardian, or responsible adult acknowledges that they have had the opportunity to inspect the restraint, installation, fit, adjustment, and securement and voluntarily elect to proceed with transportation.

Nothing in this section is intended to waive or limit liability that cannot lawfully be waived under applicable law.

6.2.1 Child Restraint Soiling & Replacement

For health, sanitation, and safety reasons, any child restraint device, including a car seat or booster seat, that comes into contact with bodily fluids may be immediately removed from service and discarded.

Bodily fluids include, but are not limited to, urine, feces, vomit, blood, or other biological fluids that contaminate the restraint, harness, padding, fabric, foam, buckle assembly, or other components.

Because child restraint devices may contain absorbent materials and safety components that cannot be fully or reliably sanitized without risking damage or compromising manufacturer requirements, contaminated restraints will not be returned to service.

If a child restraint device is soiled by a passenger or member of the customer’s traveling party, the customer will be responsible for the full replacement cost of the affected child restraint device, up to $399 per device. The replacement charge may be applied to the payment method on file.

6.3 Assumption of Travel Risk

Passengers acknowledge that road transportation involves ordinary and inherent risks, including:

traffic collisions
sudden stops
road hazards
weather conditions
actions of other motorists
mechanical issues

Passengers remain responsible for supervising children and dependents and protecting personal belongings throughout the Service.

7. PRICING, FEES & SURCHARGES

7.1 Standard Pricing

Pricing may vary based on:

distance
route
passenger count
luggage requirements
vehicle type
time of day
duration
seasonal demand
event or holiday demand
airport or port access requirements
operational requirements

Pricing is confirmed at booking based on the information provided by the customer and may change if the customer requests or causes a material change in Service.

7.2 Additional Fees

Additional fees may apply for:

tolls
parking charges
airport or port fees
fuel surcharges
cleaning or sanitation
damage or repair costs
additional stops
changes to itinerary
extended waiting time
special equipment or accommodations
vehicle upgrades
late night or early morning Service
customer requested route or schedule changes

Charges may be added after Service when the underlying event cannot reasonably be calculated in advance.

7.2.1 Vehicle Capacity, Luggage & Oversized Items

Published passenger and luggage capacities are estimates based on normal luggage sizes and safe vehicle loading.

Customers must accurately disclose the number of passengers and the quantity and nature of luggage and oversized items, including large suitcases, strollers, mobility devices, wheelchairs, golf clubs, sports equipment, medical equipment, coolers, and other bulky items.

We may refuse to transport items that cannot be safely accommodated, that obstruct visibility or emergency access, that exceed legal or manufacturer limits, or that may damage the vehicle.

If the disclosed or actual passenger or luggage load exceeds the safe capacity of the reserved vehicle, the customer may be required to remove items, arrange an additional vehicle, upgrade the vehicle, or pay additional charges.

If safe transportation cannot be provided because the customer materially understated passenger or luggage requirements, the trip may be treated as a customer caused cancellation or no show.

7.2.2 Additional & Unscheduled Stops

Additional stops are subject to advance approval and operational availability.

Unscheduled stops requested during Service may be refused when they would interfere with later reservations, chauffeur scheduling, legal driving limits, airport or port requirements, or other operational obligations.

Approved additional stops may result in additional mileage, waiting time, parking, toll, or service charges.

A chauffeur is not required to make an unscheduled stop solely because a customer requests one.

7.3 Taxes

Applicable state, federal, county, municipal, airport, port, or other legally required taxes and governmental charges may be added to Service charges.

7.4 Grocery Stop Policy

Grocery stops are permitted only at Publix, 9930 Universal Blvd, Orlando, Florida, unless another location is expressly approved in writing.

The fee is $25 per stop.

The included stop period begins when the vehicle is parked and ends when all passengers and purchased items are back inside and the vehicle is ready to depart.

Any time beyond the included grocery stop period is billed at $15 for every additional 10 minutes, or portion thereof, unless a different amount is shown on the reservation.

Grocery stops must be requested in advance and are subject to scheduling availability.

If a grocery stop must be removed because of flight delays, baggage delays, customs delays, traffic, customer lateness, or other operational constraints, the grocery stop fee is nonrefundable once operational resources have been reserved, except where otherwise required by law.

7.5 Late Night & Early Morning Service Fee

A $25 Late Night / Early Morning Service Fee applies as follows.

Non Airport Pickups

The fee applies when:

pickup is scheduled between 9:00 PM and 6:29 AM
pickup actually occurs during this period because of a customer caused delay

Airport Pickups

The fee applies when:

the arriving flight is scheduled to reach the gate between 9:00 PM and 6:29 AM
actual arrival occurs within that period because of delays, diversions, gate holds, rerouting, or other airline or airport operations

Fee Characteristics

The fee:

applies per pickup
may apply to either or both portions of a round trip
is mandatory when the qualifying conditions are met
is nonrefundable once the pickup occurs or is attempted

The fee supports staffing and operational readiness during overnight and early morning hours.

7.6 Beverage Sales & Consumable Product Liability

7.6.1 Nature of Products Provided

The Genie may sell or provide bottled water or other sealed beverages (“Consumable Products”) as a convenience.

Consumable Products:

are purchased from third party manufacturers, distributors, or retail vendors
remain in their original sealed packaging when provided
are not bottled, manufactured, altered, or processed by The Genie

We do not independently manufacture, open, modify, or test the contents of Consumable Products.

7.6.2 Products Provided As Is

To the fullest extent permitted by law, Consumable Products are provided AS IS and AS AVAILABLE and without warranties beyond those that cannot lawfully be disclaimed.

We do not make independent warranties concerning:

suitability for consumption
purity or freshness
dietary or medical suitability
allergen status
absence of contaminants
merchantability or fitness for a particular purpose

7.6.3 Customer Responsibility

Customers are responsible for:

reviewing labels, ingredients, warnings, and expiration information
determining whether a product is appropriate for personal consumption
evaluating allergies, dietary restrictions, and medical concerns
properly storing the product after receipt
protecting products from prolonged heat exposure
deciding whether a product remains suitable to consume

We are not responsible for spoilage or degradation caused after delivery to the customer.

7.6.4 Limitation of Liability

To the fullest extent permitted by law, The Genie is not liable for injury or loss caused solely by a manufacturing defect, undisclosed allergen, contamination, packaging defect, expiration issue, foreign object, or other condition originating with the manufacturer, distributor, or retailer and not caused by The Genie.

Claims involving an alleged manufacturing or packaging defect may need to be directed to the manufacturer, distributor, or retailer.

Nothing in these Terms excludes liability that cannot legally be excluded.

7.6.5 No Medical or Safety Guarantee

We do not guarantee that a Consumable Product:

is appropriate for any individual medical condition
satisfies any dietary requirement
is allergen free
was stored by the manufacturer, distributor, or retailer under conditions independently verified by us

7.6.6 Assumption of Risk & Indemnification

By accepting or consuming a Consumable Product, the customer accepts responsibility for reviewing the product before consumption and for personal dietary, allergy, and medical considerations.

To the fullest extent permitted by law, the customer agrees to indemnify and hold harmless The Genie from third party claims arising from the customer’s misuse, improper storage, alteration, or distribution of a Consumable Product, except to the extent caused by our own negligence, willful misconduct, or other liability that cannot lawfully be excluded.

8. BOOKING CHANGES

8.1 Modification Requests

Requests to change pickup time, drop off location, passenger count, vehicle type, flight information, additional stops, equipment, or other material reservation details should be submitted at least 48 hours before the scheduled Service.

Changes requested within 48 hours are subject to availability and may not be accommodated.

A requested change is not accepted until we confirm it.

8.1.1 Material Changes May Constitute Cancellation & Rebooking

A substantial modification may be treated as cancellation of the original reservation and creation of a new reservation rather than as a routine change.

Examples may include a significant change in date, pickup time, airport, pickup location, destination, route, service area, vehicle type, passenger capacity, or trip duration.

If a requested change materially alters the original Service or cannot be accommodated under the original scheduling and pricing assumptions, the applicable cancellation policy may apply to the original reservation and the revised trip may be priced and booked separately.

8.2 Availability Not Guaranteed

We do not guarantee:

availability of a specific chauffeur
availability of a specific vehicle
ability to accommodate revised times
ability to accommodate revised routes or stops
availability of child restraints, stroller equipment, or optional items after the original booking

If a requested modification cannot be accommodated, the original reservation remains subject to the cancellation policy unless we agree otherwise in writing.

8.3 Change Fees

Additional charges may apply depending on:

the nature of the change
timing of the request
mileage or route changes
vehicle or chauffeur reassignment
waiting time or schedule impact
parking, tolls, airport, port, or access costs
additional staffing or equipment required

9. SERVICE INTERRUPTIONS

9.1 Events Outside Our Control

We may cancel, modify, reroute, substitute, or delay Service because of circumstances outside our reasonable control, including:

hazardous weather
traffic accidents or roadway blockages
flooding, storms, or natural disasters
mechanical failures or breakdowns
medical emergencies
police, airport, port, or governmental activity
unexpected road closures or construction
security incidents
airline delays affecting fleet or chauffeur availability
fuel shortages
labor disruptions
operational constraints or scheduling conflicts resulting from external events

We will make reasonable efforts to communicate material changes when practicable.

9.1.1 Substitute Vehicles & Operational Reassignment

We may substitute a reasonably comparable vehicle or reassign a chauffeur when the originally scheduled vehicle or chauffeur becomes unavailable because of maintenance, mechanical issues, collision, safety concerns, regulatory requirements, scheduling conflicts, or other operational necessity.

A reasonable substitute does not automatically entitle the customer to a refund, credit, or price reduction when the substitute safely accommodates the confirmed passenger and luggage requirements and provides substantially similar transportation.

If we provide a complimentary vehicle upgrade, no additional charge will apply unless the customer separately requested and agreed to the upgrade.

9.2 Limited Remedies

If we are unable to provide an affected Service because of an event outside our reasonable control, any remedy will be limited, to the fullest extent permitted by law, to rescheduling, substitution, a credit, or refund of the affected transportation charge as reasonably determined based on the circumstances.

We are not responsible for consequential losses, substitute travel purchased without authorization, lost vacation time, lost wages, missed events, or similar indirect damages except where liability cannot legally be excluded.

9.3 Customer Responsibility for Delays

We are not responsible for missed flights, reservations, events, check ins, dining reservations, tours, excursions, theme park reservations, appointments, cruise departures, or connecting transportation caused by circumstances outside our reasonable control or by insufficient scheduling time selected by the customer.

Passengers are responsible for selecting pickup times that provide an appropriate travel buffer for traffic, security, airport processing, weather, luggage, seasonal congestion, and other reasonably foreseeable travel variables.

10. PRIVACY POLICY

10.1 Data Collected

We may collect information reasonably required to provide, administer, document, secure, and improve Services, including:

name
telephone number
email address
pickup and destination information
flight information
passenger count
stroller rental information
payment and transaction information
communications with our office or chauffeurs
service history
GPS, audio, video, and operational records where applicable

Payment card information may be handled by third party payment processors and may not be directly stored by us in complete form.

10.2 Use of Data

Customer information may be used for:

reservations, dispatch, routing, and chauffeur assignment
billing and payment processing
customer communications
safety and security
fraud prevention
quality assurance
incident investigation
recordkeeping
insurance matters
legal and regulatory compliance
enforcing these Terms

10.2.1 Operational Communications

By making a reservation, the customer consents to receiving transactional and operational communications reasonably related to the reservation, including telephone calls, text messages, and emails concerning booking confirmation, chauffeur arrival, pickup instructions, delays, payment issues, itinerary changes, safety matters, and service updates.

This consent applies only to communications reasonably related to the requested Service and does not, by itself, constitute consent to unrelated promotional or marketing messages.

10.3 Third Party Sharing

Information may be shared when reasonably necessary with:

authorized subcontracted transportation providers
insurance carriers
payment processors
booking and dispatch technology providers
attorneys and professional advisers
governmental or law enforcement agencies when legally permitted or required
operational partners providing requested Services

We do not sell customer data for monetary consideration.

10.4 Retention

We may retain customer and operational data for periods reasonably necessary for legal compliance, tax and accounting requirements, insurance obligations, dispute resolution, fraud prevention, safety, regulatory requirements, and legitimate business recordkeeping.

Retention periods may differ by record type.

11. AUDIO, VIDEO RECORDING & GPS TRACKING

11.1 Recording and Tracking Notice

Vehicles operated by or on behalf of The Genie may be equipped with active inward facing and outward facing audio and video recording systems and GPS or telematics systems.

Recording and tracking are used for safety, security, incident documentation, driver and vehicle operations, dispute resolution, fraud prevention, and lawful business purposes.

By booking and entering a vehicle after receiving notice of these practices, passengers consent to recording and tracking to the extent required and permitted by applicable law.

A passenger who does not consent to audio recording should not enter or remain in a vehicle in which audio recording is active and should contact us before Service to discuss whether an alternative is available. An alternative is not guaranteed.

11.2 Scope of Audio and Video Recording

Depending on vehicle equipment, recordings may capture:

conversations
passenger and chauffeur activity
ambient sound
movement inside or around the vehicle
chauffeur and passenger interactions
voices and images
roadway conditions and external events

Recording may begin before passengers enter and may continue until the system or vehicle is shut down.

11.3 Florida Consent Requirements

Florida law imposes consent requirements on certain interceptions of oral communications.

Our recording practices are intended to operate only with notice and consent as required by applicable law.

By knowingly entering and remaining in a vehicle after receiving notice that audio and video recording is active, the passenger provides consent to lawful recording, storage, review, and authorized disclosure for the purposes stated in these Terms.

11.4 GPS Tracking

Vehicles may use GPS or telematics for:

live location monitoring
routing and dispatch
time stamping of movements
safety and incident documentation
vehicle security
compliance monitoring
operational coordination

11.5 Privacy Expectations

Passengers should understand that vehicle interiors may be recorded and therefore should not expect conversations or activities occurring within recorded areas of the vehicle to remain unrecorded.

Nothing in these Terms waives a privacy right that cannot lawfully be waived.

11.6 Use of Recordings

Recordings may be accessed, reviewed, retained, or disclosed when reasonably necessary for:

resolving disputes and customer complaints
insurance claims
internal investigations
legal proceedings
lawful law enforcement requests
safety reviews
employee or contractor quality assurance
policy enforcement
fraud prevention
training and operational improvement

11.7 Authorized Disclosure

Recordings may be provided, when lawful and reasonably necessary, to:

courts
attorneys
law enforcement
insurance carriers
regulatory agencies
contractors involved in a documented incident
governmental entities
service providers supporting recording storage or fleet systems

A subpoena is not necessarily required for a voluntary disclosure that is otherwise lawful, although we will comply with applicable legal restrictions.

11.8 Ownership & Retention of Recordings

To the extent permitted by law, recordings and GPS data created through systems owned or controlled by The Genie are business records of The Genie.

Recordings may be retained or deleted according to our operational, insurance, legal, storage, and safety needs.

Passengers are not entitled to direct access to recordings unless required by applicable law, valid legal process, or our written agreement.

11.9 Tampering Prohibited

Passengers may not obstruct, cover, disable, damage, interfere with, alter, disconnect, or attempt to remove any recording device, camera, microphone, GPS unit, telematics device, or related equipment.

Tampering may result in termination of Service, classification as a no show, damage charges, and legal action where appropriate.

11.10 Consent as a Condition of Service

Where audio, video, or GPS recording is disclosed as active and consent is legally required, consent is a condition of using that recorded vehicle.

A passenger who does not consent should not enter or remain in the vehicle and should contact us before Service. We do not guarantee availability of a nonrecorded vehicle.

12. STROLLER RENTALS

12.1 Eligibility

Stroller rentals are available only to customers who:

book round trip transportation
request stroller rental during the initial booking or receive later written approval

Availability is limited and is not guaranteed for last minute or same day requests.

12.2 Included Items

A stroller rental may include:

a Baby Jogger single or double stroller
parent console
rain cover
custom name sign
case of bottled water

All listed rental components provided to the customer are considered part of the rental package and must be returned with the stroller unless otherwise instructed.

12.3 Delivery & Return

Strollers are normally delivered at the outbound transportation drop off.

Strollers must be returned at the time of the customer’s scheduled return transportation pickup.

Failure to return the stroller or included components, returning materially damaged equipment, or failing to return the equipment because the customer is a no show for return Service may result in a replacement charge of up to $1,000, charged to the card on file.

The amount charged will reflect the reasonable replacement, repair, missing component, or recovery cost up to the stated maximum.

12.4 Damage Waiver With $50 Deductible

Stroller rentals include a damage waiver that may reduce the customer’s financial responsibility for qualifying accidental damage or documented theft.

A $50 deductible per qualifying incident applies.

To qualify:

damage must be reported promptly after discovery
theft must be documented by a police report issued by a Florida law enforcement agency
the customer must reasonably cooperate with our investigation

Fraud, intentional damage, abandonment, unauthorized transfer, or failure to satisfy documentation requirements may void the waiver.

If the waiver does not apply, the customer may be responsible for the reasonable repair or replacement cost, up to $1,000.

12.5 Customer Liability

Customers are responsible for damage or loss arising from:

misuse or rough handling
exceeding manufacturer weight limits
use on unsafe terrain, stairs, escalators, or other prohibited surfaces
exposure to severe weather
attaching unauthorized accessories
missing components
water damage, mold, contamination, or neglect
intentional or reckless conduct
damage excluded from the waiver

Customer liability is up to $1,000 per rental package unless greater liability is permitted by law for intentional misconduct or other separately recoverable damage.

12.6 Cleaning Responsibility

Strollers must be returned in reasonably clean condition.

Excessive dirt, food, spills, bodily fluids, odor, staining, or unsanitary conditions may result in a cleaning or sanitation charge of up to $100 based on the work reasonably required.

12.7 Assumption of Risk, Release of Claims & Customer Responsibility

By accepting possession of, transporting, storing, or using a stroller provided by The Genie Transportation Services LLC, the customer acknowledges that stroller use involves inherent and foreseeable risks, including falls, tipping, collisions, pinching, entrapment, loss of control, improper folding or unfolding, uneven surfaces, curbs, stairs, escalators, weather conditions, overloading, improper securement of a child, and misuse of the stroller or its accessories.

The customer is solely responsible for supervising all children using or occupying the stroller and for ensuring that the stroller is used safely, properly, and in accordance with all manufacturer instructions, warnings, weight limits, and safety requirements.

The customer is responsible for inspecting the stroller upon receipt and before each use. If the customer observes any condition that appears unsafe, damaged, defective, loose, missing, or otherwise unsuitable for use, the customer must immediately discontinue use and notify The Genie Transportation Services LLC.

To the fullest extent permitted by law, the customer voluntarily assumes all risks arising from the possession and use of the stroller, including risks arising from misuse, improper loading, failure to use safety restraints, lack of supervision, unsafe terrain, weather exposure, improper folding or unfolding, exceeding manufacturer limitations, or failure to follow instructions or warnings.

To the fullest extent permitted by law, the customer releases and agrees not to hold The Genie Transportation Services LLC, its owners, employees, chauffeurs, contractors, agents, and representatives liable for injuries, losses, or damages arising from the customer’s or another user’s misuse, negligent use, improper supervision, failure to inspect, failure to follow manufacturer instructions, or other acts or omissions relating to the stroller.

The customer further agrees to indemnify, defend, and hold harmless The Genie Transportation Services LLC from third party claims, demands, damages, losses, liabilities, costs, or reasonable attorney fees arising from the customer’s misuse of the stroller, negligent supervision, violation of manufacturer instructions, or conduct of any person to whom the customer permits use of the stroller.

Nothing in this section is intended to waive, release, or limit liability that cannot lawfully be waived or limited under applicable law.

13. INDEPENDENT CONTRACTORS

13.1 Use of Independent Contractors

The Genie may subcontract, outsource, delegate, farm out, or assign all or part of a transportation Service to an independent third party transportation provider (“Contractor”) when reasonably necessary for operations.

A Contractor may use its own drivers, vehicles, insurance, licenses, permits, equipment, and operational systems.

Customers acknowledge that Service may be performed by a Contractor rather than a vehicle or chauffeur directly employed by The Genie.

13.2 No Agency or Employment Relationship

Unless applicable law provides otherwise, Contractors are independent businesses and are not employees, partners, joint venturers, or general agents of The Genie merely because they provide a subcontracted trip.

A Contractor has no authority to modify these Terms, waive customer obligations, create a separate promise on behalf of The Genie, or accept liability on our behalf unless we expressly authorize it in writing.

13.3 Contractor Actions

To the fullest extent permitted by law, The Genie is not responsible for losses caused solely by the independent acts or omissions of a Contractor outside The Genie’s control.

This may include Contractor caused delays, schedule deviations, lost items, vehicle condition issues, communication failures, or misconduct.

Nothing in this section excludes liability that applicable law imposes on The Genie for its own acts, negligence, selection, supervision, statutory duties, or nondelegable obligations.

13.4 Contractor Qualifications & Insurance

We expect Contractors used for passenger transportation to maintain legally required licensing, permitting, vehicle compliance, and commercial insurance applicable to the Service being performed.

Because Contractors are independent businesses, their coverage limits, vehicle practices, internal policies, and operations may differ from ours.

A customer may request available information concerning the identity of the operating provider after assignment when reasonably practicable.

13.5 Customer Consent to Contractor Use

By booking or using Services, customers acknowledge and consent that a trip may be reassigned to or performed by a qualified Contractor when operationally necessary.

Use of a Contractor does not by itself entitle the customer to a refund where substantially equivalent transportation is provided.

13.6 Customer Indemnification for Contractor Related Issues

To the fullest extent permitted by law, customers agree to indemnify and hold harmless The Genie from third party claims arising from the customer’s own misconduct, negligence, property, instructions, or interaction with a Contractor.

This obligation does not apply to the extent a claim is caused by The Genie’s own negligence, gross negligence, intentional misconduct, statutory responsibility, or other liability that cannot lawfully be shifted.

13.7 No Guarantee of Performance

We do not guarantee a specific chauffeur, specific vehicle make or model, exact arrival time, uninterrupted Service, identical Contractor procedures, or identical vehicle amenities unless expressly confirmed in writing.

Reasonable delays or substitutions do not automatically create a right to a refund.

13.8 Right to Replace Contractors

We may replace a Contractor, discontinue use of a Contractor, reassign a trip to another provider, substitute a vehicle, or cancel an affected Service if no suitable provider is available.

13.9 Limitation of Damages

To the fullest extent permitted by law, neither The Genie nor a Contractor is responsible for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from ordinary transportation delays or Service changes, including lost wages, lost business opportunities, missed reservations, or inconvenience.

13.10 Disputes with Contractors

When a dispute concerns conduct or damage caused solely by an independently operated Contractor, the customer may be required to pursue the matter with the Contractor or its insurer.

The Genie may assist with identifying the provider or forwarding information but does not guarantee the outcome of a Contractor claim.

14. LIMITATION OF LIABILITY & INDEMNIFICATION

14.1 General Limitation of Liability

To the fullest extent permitted by applicable law, The Genie Transportation Services LLC and its owners, officers, employees, contractors, affiliates, insurers, representatives, and agents will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages arising from Service.

This includes, where legally excludable:

loss of income or wages
missed flights, connections, cruises, or reservations
travel disruptions
emotional distress arising solely from delay or inconvenience
lost business opportunities
delays caused by external factors
acts of third parties
force majeure events

Nothing in these Terms excludes liability that cannot lawfully be waived or limited.

14.2 Liability Cap

To the fullest extent permitted by law, our aggregate contractual liability for a claim arising from a specific Service will not exceed the amount paid to The Genie for the specific affected Service.

This limitation is intended to apply regardless of the number of claims or legal theories asserted, but only to the extent such a limitation is legally enforceable.

The limitation does not apply where applicable law prohibits limitation of the particular liability at issue.

14.3 No Liability for Third Party Acts

We do not control and generally are not responsible for independent acts or omissions of airlines, airports, hotels, resorts, theme parks, parking facilities, rideshare services, taxis, unrelated transportation providers, pedestrians, road crews, construction companies, security personnel, baggage handlers, governmental agencies, or other third parties.

We are not liable for delays, losses, or damages caused solely by those third parties except where applicable law provides otherwise.

14.4 Customer Responsibility for Travel Outcomes

Customers are responsible for:

selecting an appropriate pickup time
allowing sufficient time for traffic and travel conditions
monitoring weather and seasonal demand
monitoring airline, cruise, hotel, event, and appointment schedules
maintaining current contact and flight information
complying with applicable check in and arrival requirements

We do not guarantee that transportation selected by the customer will allow arrival in time for a flight, dining reservation, tour, show, hotel check in, appointment, cruise, or special event.

14.4.1 Luggage & Personal Property

Customers remain responsible for supervising, identifying, and removing their luggage and personal property.

To the fullest extent permitted by law, The Genie is not responsible for the contents of luggage, concealed valuables, fragile items, cash, jewelry, electronics, passports, medications, or other high value personal property unless loss or damage is directly caused by conduct for which liability cannot lawfully be limited.

Customers should not place fragile or valuable items in areas where they may be crushed, shifted, exposed to weather, or damaged during ordinary loading and transportation.

Any claim for damaged or missing property must be reported promptly and supported by reasonable documentation of ownership, condition, and value.

14.5 Indemnification

To the fullest extent permitted by law, the customer agrees to indemnify, defend, and hold harmless The Genie from third party claims, losses, damages, liabilities, and reasonable expenses arising from:

the customer’s breach of these Terms
the customer’s negligence or intentional misconduct
damage caused by the customer or members of the traveling party
unlawful conduct by the customer
the customer’s misuse of equipment
claims by third parties caused by the customer’s conduct

This provision is not intended to require a customer to indemnify The Genie for The Genie’s own negligence or misconduct where such indemnification is prohibited or unenforceable.

14.6 Events Beyond Our Control

We are not responsible for Service interruptions caused by events outside our reasonable control, including:

severe weather
traffic accidents
mechanical failures despite reasonable maintenance
road closures
construction delays
natural disasters
riots, protests, or civil unrest
pandemics or quarantines
governmental orders
airport or port restrictions
fuel shortages
communications outages
other force majeure events

Any refund, credit, rescheduling, or substitute Service will be governed by Section 9 and applicable law.

15. GOVERNING LAW, JURISDICTION & LEGAL WAIVERS

15.1 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles, except where federal law or another mandatory law controls.

15.2 Venue & Jurisdiction

To the fullest extent permitted by law, any claim, dispute, lawsuit, or proceeding arising from or relating to our Services, these Terms, transportation provided, or equipment provided must be brought in a court of competent jurisdiction located in Orange County, Florida.

Customers consent to personal jurisdiction in Florida and Orange County venue to the extent such consent is enforceable.

15.3 Waiver of Jury Trial

TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES THE RIGHT TO A TRIAL BY JURY IN A CIVIL DISPUTE ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES.

If a jury trial waiver is determined unenforceable for a particular claim, the remaining provisions of these Terms remain in effect.

15.4 Waiver of Class Actions

To the fullest extent permitted by law, disputes are to be pursued on an individual basis.

The customer agrees not to bring, join, or participate in a class, collective, mass, or representative action to the extent such a waiver is legally enforceable.

15.5 Limitation on Claims

Any claim must be commenced within the time permitted by the applicable statute of limitations.

Customers are requested to provide written notice of a claim as soon as reasonably possible after the event giving rise to the dispute so that evidence, records, recordings, and witness information can be preserved.

No provision of these Terms is intended to shorten a statutory limitations period where Florida law prohibits contractual shortening of that period.

15.5.1 Notice & Opportunity to Resolve Disputes

Before filing a civil action arising from a reservation or Service, the customer is requested, to the extent permitted by law, to provide written notice describing the dispute, the relevant reservation, the amount or relief requested, and the factual basis for the claim.

The notice should be sent to the contact information listed in Section 18 and should provide us a reasonable opportunity, not to exceed 30 days from receipt, to investigate and attempt to resolve the matter informally.

This provision is not intended to shorten any statute of limitations, waive emergency relief, restrict a legally protected right, or prevent a customer from taking action when applicable law does not permit such a pre suit requirement.

15.6 Attorney Fees

In any dispute arising from these Terms, attorney fees and costs may be awarded where authorized by these Terms, applicable statute, court rule, or other law.

If a contractual attorney fee provision is made reciprocal by applicable Florida law, that reciprocal right will apply.

Nothing in this section limits a court’s authority to award sanctions or attorney fees under applicable law.

16. SEVERABILITY

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, void, or unenforceable, the provision shall be enforced to the maximum extent permitted by law and, when legally appropriate, modified only to the minimum extent necessary to make it enforceable.

The remaining provisions will continue in full force and effect.

Invalidity of one provision does not invalidate another provision unless the provisions are legally inseparable.

17. LEGAL DISCLAIMER

17.1 No Contract of Carriage or Common Carrier Status Created by These Terms

These Terms do not, by themselves, create any status, duty, tariff, or obligation beyond those imposed by the parties’ agreement and applicable law.

Nothing in these Terms is intended to characterize The Genie as a common carrier if applicable law does not do so, nor to disclaim any transportation duty that applicable law imposes regardless of contractual wording.

17.2 No Third Party Rights

Except as required by law or expressly stated in these Terms, these Terms do not create independent contractual enforcement rights in persons who are not parties to the reservation or intended beneficiaries.

This provision does not eliminate rights that a passenger or other person may independently possess under applicable law.

17.3 Terms Subject to Change

We may update these Terms from time to time.

The version accepted at booking will generally govern the reservation, subject to later changes that are necessary to comply with law, safety requirements, airport or port rules, insurance obligations, governmental directives, or other mandatory operational requirements.

When practicable, material changes affecting an existing reservation will be communicated to the booking customer.

17.4 Service Not Guaranteed

Service availability is subject to operational and external limitations.

We do not guarantee:

a specific chauffeur
a specific vehicle unless expressly contracted
uninterrupted Service
error free operations
exact arrival or travel times
availability during severe weather, emergencies, or extraordinary demand

We nevertheless will make reasonable operational efforts to provide confirmed Services.

17.5 Compliance With Applicable Law

These Terms apply only to the extent permitted by applicable law.

Any provision prohibited by law will be limited or modified as necessary without affecting otherwise enforceable provisions.

17.6 Customer Responsibility for Legal Requirements

Customers are responsible for:

understanding applicable travel and admission requirements
providing accurate child information needed for restraint requests
supervising children and dependents
complying with airline, airport, hotel, cruise, venue, and governmental requirements
monitoring travel advisories
complying with laws applicable to their own conduct

17.7 No Warranty

To the fullest extent permitted by law, Services and optional amenities are provided AS IS and AS AVAILABLE without implied warranties beyond those that cannot lawfully be disclaimed.

We do not warrant uninterrupted availability, exact travel duration, compatibility with every individual need, or absence of delays caused by external conditions.

17.8 Limitation on Representations

A chauffeur, contractor, or employee may not modify these Terms or waive a material company policy unless authorized to do so.

Material modifications should be confirmed in writing by The Genie.

Routine operational communications from an authorized dispatcher or company representative may be relied upon for the specific trip to which they relate.

18. CONTACT INFORMATION

The Genie Transportation Services LLC
12129 Breda Ln
Orlando, FL 32827
United States

Phone: (689) 258-3572
Email: [email protected]

18.1 Notice Requirements

Formal legal notices must be submitted in writing to the mailing address above unless another method is required by applicable law.

Operational messages, reservation changes, complaints, or customer service communications may be sent through our ordinary email, telephone, text, or booking channels.

A legal notice requirement in these Terms does not override a method of notice that applicable law requires us to accept.

19. ASSUMPTION OF RISK & RELEASE OF CLAIMS

19.1 Inherent Risks

Customers acknowledge that passenger transportation involves ordinary and inherent risks, including:

road hazards
weather conditions
sudden stops
mechanical issues
delays
actions of other motorists
airline or airport operational changes
theft
property damage
personal injury

Customers voluntarily accept the ordinary risks inherent in roadway travel that cannot be eliminated through reasonable care.

This assumption of risk does not waive liability that applicable law does not permit a customer to waive.

19.2 Responsibility for Minors & Dependents

Customers traveling with minors, elderly individuals, or dependents are responsible for:

supervision
reasonable safety precautions
proper use of child restraints or boosters
securement of dependents
monitoring the health and well being of persons in their care
ensuring that dependent passengers enter and exit safely

The Genie and its chauffeurs do not assume responsibility for childcare, guardianship, medical monitoring, or supervision of minors or dependents.

19.3 Release of Claims

To the fullest extent permitted by law, customers release and waive claims against The Genie and its owners, officers, employees, contractors, affiliates, subcontractors, and agents for losses arising solely from inherent transportation risks or from the customer’s own acts, omissions, misuse, or failure to follow safety instructions.

This release is not intended to apply to liability that cannot lawfully be released, including claims to the extent caused by conduct for which Florida law does not permit advance waiver.

19.4 No Guarantee of Outcome

We do not guarantee:

arrival within a precise travel duration
compatibility with every medical, accessibility, or special need unless expressly accepted in writing
compatibility with customer selected schedules
availability of a particular amenity, model, feature, or equipment unless expressly confirmed

Customers should disclose material transportation needs before booking so we can determine whether the requested Service can reasonably be provided.

19.5 Continuing Effect

To the extent permitted by law, provisions concerning payment obligations, damage charges, indemnification, privacy, recordings, dispute resolution, liability limitations, stroller responsibility, and other provisions that by their nature are intended to survive will remain effective after completion, cancellation, no show classification, payment dispute, or termination of the Service.