Terms & Conditions | The Genie Transportation Services

Effective 12/01/2025

1. INTRODUCTION

These Terms & Conditions (“Terms”) govern all transportation services, stroller rentals, and all related operational, logistical, and safety services (collectively, “Services”) provided by The Genie Transportation Services LLC, a Florida limited liability company (“we,” “us,” “our”).

By booking, reserving, purchasing, or using our Services, you expressly acknowledge and agree to be bound by these Terms, including all limitations of liability, waivers, disclaimers, indemnification obligations, and risk assumptions contained herein.

These Terms form a legally binding agreement between you (“you,” “your,” “customer,” “passenger,” “renter”) and The Genie Transportation Services LLC.
If you do not agree to these Terms, you must NOT use, access, or book our Services.

We reserve the right to modify these Terms at any time without prior notice. Continued use of our Services after any modification constitutes acceptance of the revised Terms.

2. RESERVATIONS, PAYMENTS & CANCELLATIONS

2.1 Reservation Requirements

All reservations must be made in advance via our official website, by phone, or by email.
A reservation is not guaranteed until:

Valid payment information is provided,
Payment successfully processes, and
A confirmation is issued to the customer.

We reserve the absolute and unconditional right to decline, cancel, or refuse any reservation for any reason, including but not limited to availability constraints, safety concerns, operational restrictions, or policy violations.

2.2 Payment Terms

A valid credit card must be provided at the time of booking.
Full payment is automatically charged approximately five (5) days — 120 hours — before the scheduled service.
If a payment is declined, expired, blocked, or otherwise fails, we may cancel the reservation without notice.
Customers are responsible for ensuring their card is active and capable of processing the payment.

A reservation is not considered confirmed until the payment has been fully processed.

2.3 Cancellation Policy

50% Refund — Cancellations 120 to 48 Hours Before Service

If a customer cancels a reservation between 120 hours (5 days) and 48 hours (2 days) prior to the scheduled service time, a 50% refund will be issued.

No Refund — Cancellations 48 Hours or Less

If a cancellation occurs 48 hours or less before the scheduled service, no refund will be provided for any reason, including but not limited to:

illness or injury,
schedule changes,
personal emergencies,
airline delays, cancellations, or rerouting,
weather conditions,
travel disruptions,
failure to provide correct information,
acts of third parties.

Refund Processing

Approved refunds are processed within 7–10 business days, subject to bank timelines.

2.4 No-Show Policy

A customer is considered a no-show when:

They fail to appear at the designated pickup location,
They fail to make contact within the allowed time window, or
They are not present when the driver must depart due to time constraints.

No-shows are charged the full fare with no refund.
All waiting-time rules (Section 3) apply.

3. PICKUP, WAIT TIMES & FLIGHT RULES

3.1 Non-Airport Pickups

Each non-airport pickup includes:

15 minutes of complimentary wait time, beginning at the scheduled pickup time.

After 15 minutes:

Extended waiting may be offered if scheduling permits, billed at $10 per 10 minutes.
If extended waiting is not possible due to operational needs, the driver will depart at minute 15.

Non-Airport No-Show Rule

If the customer:

has not arrived,
is not ready,
cannot be located, or
has not made contact
by the end of the 15-minute window,
the reservation becomes a no-show, and the full fare is charged.

3.2 Airport Pickups

Airport wait times begin when the aircraft arrives at the gate, not scheduled arrival.

Included wait time:

60 minutes for domestic flights
75 minutes for flights requiring U.S. customs clearance

Additional time (if available) is billed at $10 per 10 minutes.

Airport No-Show Rule

A customer is a no-show when:

They fail to meet the driver within the included wait time, and
Extended waiting is not possible.

No refunds apply.

3.3 Flight Delays & Early Arrivals

We make reasonable efforts to accommodate flight delays or early arrivals; however:

Immediate vehicle availability cannot be guaranteed.
Customers may be required to wait until a driver becomes available.
If a flight arrives early, a driver may not be stationed at the gate until closer to the original scheduled arrival time.

Customers must provide accurate flight information.
Failure to do so may result in missed service with no refund.

4. CUSTOMER CONDUCT, SAFETY & RESTRICTIONS

4.1 Customer Responsibilities

Customers agree to:

Provide accurate pickup/drop-off and flight information.
Be ready at the scheduled pickup time.
Follow all laws and driver instructions.
Maintain orderly and safe behavior.
Ensure children use legally required safety restraints.
Avoid conduct that jeopardizes safety or service.
Leave the vehicle in clean condition.

A cleaning fee of up to $500 may apply for spills, bodily fluids, excessive mess, or damage.

4.2 Weapons Prohibited

Passengers may not bring weapons of any kind into our vehicles, including:

firearms,
knives,
ammunition,
explosives,
chemical sprays,
hazardous devices.

Exception:
A currently sworn law enforcement officer acting within lawful authority.

4.3 Non-Smoking / No Vaping / No Tobacco / No Drugs

Strictly prohibited inside all vehicles:

smoking of any substance,
vaping or e-cigarettes,
smokeless tobacco,
consumption or possession of illegal drugs,
alcohol consumption.

Violations may result in removal from the vehicle and cleaning/damage fees.

4.4 Hygiene & Sanitary Condition Policy

Passengers must present in a sanitary condition that does not:

pose safety risks,
disrupt or interfere with the driver’s ability to operate the vehicle safely,
create overwhelming or severe odors,
cause contamination or damage to the vehicle.

Service may be refused or discontinued—classified as a no-show—if transportation is deemed unsafe or unsanitary in the driver’s reasonable, good-faith judgment.

4.5 Food & Beverage Restrictions

Only sealed or bottled water may be consumed in the vehicle.
Messy, staining, or strong-smelling foods and beverages are prohibited.

4.6 Right to Refuse Service

We may refuse or discontinue service at any time if a passenger:

engages in unsafe behavior,
threatens or harasses others,
violates laws or these Terms,
possesses prohibited items,
jeopardizes vehicle safety or cleanliness.

Refusal or removal due to customer behavior is treated as a no-show with no refund.

5. VEHICLE USAGE & PASSENGER LIABILITY

Passengers agree to use the vehicle safely and responsibly. By entering any vehicle operated or contracted by The Genie Transportation Services LLC, customers expressly acknowledge and accept the following conditions:

5.1 No Smoking, Alcohol, Drugs, or Vaping

Passengers may NOT consume, use, or possess within the vehicle:

cigarettes or cigars,
e-cigarettes or vaping devices,
smokeless tobacco,
alcoholic beverages,
illegal drugs or controlled substances,
drug paraphernalia.

Any violation may result in immediate termination of service, cleaning fees, and classification as a no-show.

5.2 Passenger Damage Liability

Passengers are fully responsible for any damage to the vehicle caused by:

spills or bodily fluids,
food contamination,
broken equipment,
vandalism,
misuse of seat belts, doors, or interior components,
failure to follow driver instructions.

Repair and cleaning charges may reach up to full cost of replacement or remediation, depending on severity.

5.3 Lost or Forgotten Items

We are not responsible for personal belongings left behind.
Found items will be held for 7 days, after which they may be discarded.

Passengers must verify that they have all belongings before exiting the vehicle.

5.4 Required Reporting

Any concerns regarding:

vehicle condition,
damage,
safety issues,
cleanliness,
driver conduct

must be reported during the ride.
Failure to do so waives any related claim.

6. CHILD SAFETY & CAR SEAT LIABILITY

6.1 Seat Belt Requirement

All passengers must wear seat belts at all times, regardless of age or seat location.

Failure or refusal to wear a seat belt releases us from all liability related to injuries that could have been prevented by seat belt use.

6.2 Car Seats / Booster Seats

We may provide courtesy-installed car seats and/or booster seats. However:

Parents/Guardians Are 100% Responsible

The parent or guardian is solely responsible for:

inspecting any provided car seat,
verifying proper installation,
ensuring the seat is securely fastened,
adjusting or reinstalling the seat as needed,
ensuring the child is properly positioned and buckled,
complying with all local, state, and federal child safety laws.

No Liability for Installation, Adjustment, or Securement

The Genie Transportation Services LLC does not:

guarantee the correctness of any installation,
assume responsibility for securement or fit,
accept liability for injuries caused by improper use,
verify child weight/height compliance,
accept responsibility for misuse or failure to secure a child.

Use Constitutes Waiver

By using a provided car seat or booster:

you assume all risks,
you accept full responsibility for child safety,
you waive all claims related to installation, securement, or performance.

6.3 Assumption of Travel Risk

Passengers acknowledge the inherent risks associated with road travel, including:

traffic accidents,
sudden stops,
road hazards,
weather conditions,
actions of other drivers,
mechanical failures.

Passengers accept responsibility for safeguarding personal belongings, children, and dependents throughout the service.

7. PRICING, FEES & SURCHARGES

7.1 Standard Pricing

Pricing varies based on:

distance,
route,
number of passengers,
time of day,
duration,
seasonal demand,
operational requirements.

Pricing is confirmed at booking unless modified due to customer-requested service changes.

7.2 Additional Fees

The following fees may apply:

tolls,
parking charges,
fuel surcharges,
cleaning fees,
damage or repair costs,
additional stops,
changes to itinerary,
extended wait time,
special equipment or accommodations.

All fees are itemized on the customer’s final invoice.

7.3 Taxes

Applicable state, federal, or municipal taxes are added to all service charges.

7.4 Grocery Stop Policy

Grocery stops are only allowed at Publix – 9930 Universal Blvd, Orlando, FL.
Fee: $25 per stop.
Time begins when the vehicle is parked and ends when passengers and items are back inside.
Additional time billed at $10 per 10 minutes (or portion thereof).
Stops must be prearranged at booking.
If removed due to operational delays (flights, luggage delays, etc.), no refund or credit applies.

7.5 Late Night & Early Morning Service Fee

A $25 Late Night / Early Morning Service Fee applies as follows:

Non-Airport Pickups

Fee applies when:

pickup is scheduled between 9:00 PM and 6:29 AM, or
pickup occurs during this time due to customer delay.

Airport Pickups

Fee applies when:

the arriving flight is scheduled to reach the gate between 9:00 PM and 6:29 AM, OR
actual arrival occurs in this timeframe due to delays, diversions, gate holds, or rerouting.

Fee Characteristics

Applies per pickup (one-way or round-trip).
Is mandatory.
Is non-refundable once the pickup occurs or is attempted.

This fee exists to ensure staffing, safety, and operational readiness during low-demand or high-risk nighttime hours.

7.6 Beverage Sales & Consumable Product Liability

7.6.1 Nature of Products Provided

The Genie Transportation Services LLC may sell or provide bottled water or other sealed beverages (“Consumable Products”) as a convenience.
All Consumable Products:

are purchased from third-party retail vendors,
remain in original sealed packaging,
are not bottled, manufactured, altered, or processed by The Genie Transportation Services LLC.

We do not open, modify, inspect, or test the contents of any Consumable Products.

7.6.2 Products Provided “As-Is” – No Warranties

Consumable Products are provided “AS IS” and “AS AVAILABLE,” with absolutely no warranties, express or implied, including:

suitability for consumption,
purity or freshness,
compliance with dietary or medical needs,
allergen-free status,
absence of contaminants,
merchantability or fitness for a particular purpose.

All warranties are disclaimed to the fullest extent permitted by law.

7.6.3 Customer Responsibility

Customers assume full responsibility for:

reviewing labels, ingredients, and expiration dates,
ensuring the product is safe for their personal consumption,
verifying that the product complies with allergies or medical conditions,
properly storing the product after receipt,
preventing spoilage due to heat exposure,
determining whether the product is fit to drink.

We are not responsible for spoilage or degradation once the product is delivered to the customer.

7.6.4 Limitation of Liability

To the maximum extent allowed by law, The Genie Transportation Services LLC is not liable for:

illness,
allergic reactions,
contamination,
bodily injury,
packaging defects,
expiration issues,
foreign objects,
adverse health effects,
or any other harm related to the consumption or use of any Consumable Product.

Any claims involving contamination or manufacturing defects must be directed to the product manufacturer or retailer.

7.6.5 No Medical or Safety Guarantee

We do not guarantee:

the safety, quality, or suitability of Consumable Products,
that they meet any dietary or medical requirements,
that they are allergen-free,
storage conditions of the retailer or manufacturer.

7.6.6 Assumption of Risk & Indemnification

By purchasing or consuming any Consumable Product, the customer:

voluntarily assumes all risks related to consumption, handling, storage, and personal use,
releases The Genie Transportation Services LLC from all related claims,
agrees to indemnify and hold harmless The Genie Transportation Services LLC from any claims, damages, or liabilities arising from Consumable Products.

8. BOOKING CHANGES

8.1 Modification Requests

Requests to change:

pickup time,
drop-off location,
passenger count,
vehicle type,
flight information,
additional stops

must be submitted at least 48 hours before the scheduled service.

Changes requested inside 48 hours are subject to availability and may not be accommodated.

8.2 Availability Not Guaranteed

We cannot guarantee:

availability of specific drivers,
availability of specific vehicles,
ability to accommodate revised times or routes.

8.3 Change Fees

Additional fees may apply, depending on:

the nature of the change,
timing of the request,
operational impact,
driver/vehicle reassignment needs.

9. SERVICE INTERRUPTIONS

9.1 Events Outside Our Control

We may cancel, modify, or delay service due to circumstances beyond our control, including but not limited to:

hazardous weather,
traffic accidents or blockages,
flooding, storms, or natural disasters,
mechanical failures or breakdowns,
medical emergencies,
police or government activity,
unexpected road closures or construction,
security incidents,
airline delays affecting driver availability,
operational constraints or scheduling conflicts.

9.2 Limited Remedies

If service must be modified or canceled due to such events, remedies are limited exclusively to:

rescheduling OR
refund of the affected service (at our discretion)

No additional compensation, reimbursement, or consequential damages will be provided.

9.3 Customer Responsibility for Delays

We are not responsible for missed:

flights,
reservations,
events,
check-ins,
dining reservations,
tours or excursions,
theme park reservations,
appointments,
connecting transportation.

Passengers must plan sufficient buffer time and assume full responsibility for scheduling outcomes.

10. PRIVACY POLICY

10.1 Data Collected

We collect personal information required to provide Services, including:

name,
contact information,
addresses and locations,
flight information,
passenger count,
stroller rental information,
payment details.

10.2 Use of Data

Customer information may be used for:

dispatch and routing,
billing and payment processing,
driver assignment,
safety and recordkeeping,
operational communications,
legal or regulatory compliance.

10.3 Third-Party Sharing

Information may be shared with:

subcontracted independent drivers (contractors),
insurance carriers,
payment processors,
legal representatives,
governmental or law enforcement agencies (upon lawful request),
operational partners providing supplemental services.

We do not sell customer data.

10.4 Retention

We may retain data as required for:

legal compliance,
insurance obligations,
dispute resolution,
safety and security purposes.

11. AUDIO / VIDEO RECORDING & GPS TRACKING

All vehicles operated by or on behalf of The Genie Transportation Services LLC are equipped with continuously active audio and video recording devices, as well as GPS tracking systems.

By booking, entering, or using our Services, you provide express, affirmative, irrevocable consent to all such recording and tracking.

11.1 Scope of Audio and Video Recording

Recordings may capture:

all conversations,
all passenger activity,
all ambient noise,
all movement inside the vehicle,
driver–passenger interactions,
behavior, conduct, voices, and images.

Recording begins before passengers enter and continues until the vehicle is fully shut down.

11.2 Florida All-Party Consent Requirements

Florida is a two-party (all-party) consent state for audio recording.
By entering the vehicle or using our Services, you expressly consent to:

audio capture,
video capture,
storage of recordings,
authorized use and disclosure.

Failure to consent requires you to refrain from using the service.

11.3 GPS Tracking

All vehicles utilize GPS tracking for:

live location monitoring,
routing and dispatch,
time-stamping of movements,
safety and incident documentation,
monitoring compliance with lawful requirements,
operational coordination.

11.4 No Expectation of Privacy

Passengers acknowledge that there is no reasonable expectation of privacy inside the vehicle, including:

conversations
interactions
movement or behavior

Passengers waive any claims asserting privacy rights regarding recordings.

11.5 Use of Recordings

Recordings may be accessed, reviewed, or disclosed for:

resolving disputes and customer complaints,
insurance claims,
internal investigations,
legal proceedings,
law enforcement requests,
safety reviews,
employee/contractor quality assurance,
policy enforcement,
fraud prevention,
training and operational improvement.

11.6 Authorized Disclosure

Recordings may be provided to:

courts of law,
attorneys,
law enforcement,
insurance carriers,
regulatory agencies,
subcontractors involved in the incident,
governmental entities upon legal request.

No subpoena is required for internal reviews.

11.7 Ownership of Recordings

All recordings—including audio, video, and GPS data—are:

the exclusive property of The Genie Transportation Services LLC,
retained at our sole discretion,
not subject to passenger review unless required by law.

11.8 Tampering Prohibited

Passengers may not:

obstruct,
cover,
disable,
interfere with, or
attempt to alter or remove

any recording device or GPS unit. Doing so may result in removal from service and legal action.

11.9 Consent as a Condition of Service

Consent to audio/video recording and GPS tracking is a mandatory and non-negotiable condition of using our Services.

If a passenger does not consent, they must not:

book,
enter,
ride in,
or
make use of any vehicle operated by The Genie Transportation Services LLC.

12. STROLLER RENTALS

12.1 Eligibility

Stroller rentals are only available to customers who:

book round-trip transportation, and
request stroller rental during initial booking.

Availability is not guaranteed for last-minute or same-day requests.

12.2 Included Items

Each stroller rental includes:

a Baby Jogger single or double stroller,
a parent console,
a rain cover,
a custom name sign,
a case of bottled water.

All items listed are considered part of the rental package and must be returned together.

12.3 Delivery & Return

Strollers are delivered during the outbound transportation drop-off.
Strollers must be returned at the time of return transportation pickup.
Failure to return, returning damaged items, or customer being a no-show for return service results in:

Up to $1,000 replacement fee

charged to the card on file.

No exceptions.

12.4 Damage Waiver (with $50 Deductible)

All stroller rentals include a damage waiver, which:

reduces liability for accidental damage,
reduces liability for theft (with required documentation),
includes a $50 deductible per incident, paid by the customer.

To use the waiver:

Damage must be reported immediately.
Theft must be documented by a police report issued by a Florida law enforcement agency.

Failure to meet documentation requirements voids the waiver, making the customer responsible for full replacement cost (up to $1,000).

12.5 Customer Liability

Customers are responsible for:

misuse or rough handling,
exceeding manufacturer weight limits,
using strollers on unsafe terrain (stairs, escalators, steep slopes),
exposure to severe weather conditions,
attaching unauthorized accessories,
lost items or missing components,
water damage, mold, or contamination,
any damage not covered by the waiver.

Liability is up to $1,000.

12.6 Cleaning Responsibility

Strollers must be returned in reasonably clean condition.
Excessive dirt, food, spills, or unsanitary conditions may incur a cleaning fee of up to $100.

12.7 Waiver of Claims

By accepting and using a stroller rental, the customer:

assumes all risks,
releases us from liability for injuries, accidents, or damages,
agrees to indemnify The Genie Transportation Services LLC for all claims arising from stroller use.

13. INDEPENDENT CONTRACTORS

13.1 Use of Independent Contractors

The Genie Transportation Services LLC may subcontract, outsource, delegate, or assign any portion of transportation services to independent third-party transportation providers (“Contractors”).

Contractors may utilize their own:

drivers,
vehicles,
insurance policies,
operational practices.

Customers acknowledge and agree that service may be provided by a Contractor at our discretion.

13.2 No Agency or Employment Relationship

Contractors are not:

employees,
agents,
partners,
representatives,
joint venturers,
or affiliates

of The Genie Transportation Services LLC.

Contractors have no authority to:

bind us to any agreement,
make representations on our behalf,
accept liability on our behalf,
modify these Terms,
waive any protections herein.

13.3 No Liability for Contractor Actions

To the fullest extent permitted by law, The Genie Transportation Services LLC is not liable for:

acts or omissions of Contractors,
Contractor negligence, recklessness, or misconduct,
vehicle accidents involving Contractors,
delays or service failures caused by Contractors,
schedule deviations,
lost items,
personal injuries,
property damage,
customer dissatisfaction,
miscommunication.

Any claim arising from Contractor actions must be pursued directly against the Contractor, not The Genie Transportation Services LLC.

13.4 Contractor Qualifications & Insurance

While we expect Contractors to maintain:

active commercial insurance,
required licenses and permits,
legally compliant vehicles,
safe operational standards,

we do not guarantee:

insurance sufficiency,
compliance with law,
performance quality,
timeliness,
safety of equipment,
conduct of drivers.

Customers accept all risks associated with Contractor-provided service.

13.5 Customer Consent to Contractor Use

By booking or using our Services, customers:

consent to service being performed by Contractors,
accept the inherent risks of Contractor involvement,
acknowledge that The Genie Transportation Services LLC is not responsible for Contractor actions.

13.6 Customer Indemnification for Contractor-Related Issues

Customers agree to indemnify, defend, and hold harmless The Genie Transportation Services LLC against all:

claims,
losses,
damages,
injuries,
costs,
expenses,
liabilities,
attorney fees,
disputes

arising from Contractor interactions or conduct, except to the extent caused by our gross negligence or intentional misconduct.

13.7 No Guarantee of Performance

We do not guarantee:

specific drivers,
specific vehicles,
exact arrival times,
uninterrupted service,
performance consistency,
suitability of Contractor vehicles.

Delays are not grounds for refunds unless required by law.

13.8 Right to Replace Contractors

We may, at our sole discretion:

replace a Contractor,
discontinue use of a Contractor,
reassign a trip to another provider,
cancel service if no Contractor is available.

13.9 Limitation of Damages

We are not responsible for:

punitive damages,
indirect damages,
lost wages,
lost business opportunities,
missed flights or reservations,
emotional distress,
inconvenience.

13.10 Disputes with Contractors

Disputes involving Contractor conduct, performance, or service issues must be addressed:

directly with the Contractor, or
through their insurance carrier.

The Genie Transportation Services LLC is not required to intervene.

14. LIMITATION OF LIABILITY & INDEMNIFICATION

14.1 General Limitation of Liability

To the fullest extent permitted by applicable law, The Genie Transportation Services LLC, including its:

owners,
employees,
contractors,
affiliates,
partners,
insurers,
representatives,
agents

shall NOT be liable for ANY:

indirect,
incidental,
consequential,
special,
exemplary,
punitive,
or enhanced damages.

This includes (but is not limited to):

loss of income or wages,
missed flights, connections, or reservations,
travel disruptions,
emotional distress or inconvenience,
lost business opportunities,
delays caused by external factors,
actions of third parties,
acts of God or force majeure events.

14.2 Liability Cap

Our total liability for ANY CLAIM arising from or relating to ANY SERVICE is strictly limited to:

the total amount you paid for the specific service in dispute.

This cap applies regardless of:

number of claims,
nature of claims,
parties involved,
whether liability is based on contract, tort, negligence, statute, or any other legal theory.

14.3 No Liability for Third-Party Acts

We assume no responsibility for the actions of:

airlines,
airports,
hotels or resorts,
theme parks,
parking facilities,
rideshare drivers,
taxi services,
transportation providers,
pedestrians,
road crews,
construction companies,
security personnel,
baggage handlers.

We are not liable for delays, damages, or losses caused by these entities.

14.4 Customer Responsibility for Travel Outcomes

Customers accept full responsibility for:

planning sufficient time for transportation,
monitoring traffic and travel conditions,
planning around weather or seasonal demand,
ensuring compliance with schedules.

We are not responsible for missed:

flights,
dining reservations,
tours,
shows,
hotel check-in times,
medical appointments,
special events.

14.5 Indemnification

You agree to indemnify, defend, and hold harmless The Genie Transportation Services LLC from ALL claims, demands, losses, damages, liabilities, and expenses (including attorney fees) arising from:

your use of our Services,
your conduct,
your breach of these Terms,
your negligence or misconduct,
injuries or damages caused by you or your dependents,
claims brought by third parties traveling with you.

This indemnification obligation survives termination of the Services.

14.6 Events Beyond Our Control

We are not responsible for service interruptions caused by:

severe weather,
traffic accidents,
mechanical failures,
road closures,
construction delays,
acts of God,
riots, protests, civil unrest,
pandemics or quarantines,
governmental orders,
fuel shortages.

Such events do not entitle the customer to damages or compensation beyond a refund or rescheduling (if applicable).

15. GOVERNING LAW, JURISDICTION & LEGAL WAIVERS

15.1 Governing Law

These Terms are governed exclusively by the laws of the State of Florida, without regard to conflict-of-law principles.

15.2 Venue & Jurisdiction

Any claim, dispute, lawsuit, or proceeding arising from or relating to:

our Services,
these Terms,
any transportation provided,
any equipment provided,

must be brought exclusively in the state courts located in Orange County, Florida.

Customers voluntarily:

consent to personal jurisdiction in Florida,
accept Orange County as the exclusive venue,
waive any objections to jurisdiction or venue.

15.3 WAIVER OF JURY TRIAL

To the fullest extent permitted by law:

You knowingly, voluntarily, and irrevocably waive the right to a trial by jury for ANY dispute.

15.4 WAIVER OF CLASS ACTIONS

To the fullest extent permitted by law:

You waive the right to bring, join, or participate in any class action, collective action, mass action, or representative action.

All disputes must be handled individually.

15.5 Limitation on Claims

Any claim against us must be filed within:

One (1) year

of the date of the incident.
Claims filed after this period are barred.

15.6 Attorney Fees

In any dispute where we prevail, you agree to pay:

our attorney fees,
court costs,
expert witness fees,
administrative costs.

16. SEVERABILITY

If any provision of these Terms is found to be:

invalid,
unenforceable,
unlawful,
void,
or contrary to public policy,

that provision shall be modified only to the minimum extent necessary to make it enforceable.

The remainder of the Terms shall continue in full force, effectiveness, and enforceability.

No invalidation of one portion shall affect the validity of any other portion.

17. LEGAL DISCLAIMER

This section provides general legal protections and clarifies the limits of our obligations. It is not a substitute for local or federal regulatory guidance.

17.1 No Contract of Carriage

These Terms do not constitute a contract of carriage, common carrier agreement, or transportation tariff.
We are not classified as a common carrier and assume no obligations of one.

17.2 No Third-Party Rights

Nothing in these Terms creates rights enforceable by third parties.
Only the customer who booked the service may assert rights under this agreement.

17.3 Terms Subject to Change

We may update or modify these Terms at any time and without prior notice.
The latest version always governs all Services, including existing reservations.

continued use of our Services constitutes acceptance of any updated Terms.

17.4 Service Not Guaranteed

Service availability is subject to operational limitations.
We do not guarantee:

availability of specific vehicles or drivers,
uninterrupted service,
error-free operations,
adherence to estimated or projected timelines,
availability during severe weather or high-demand periods.

17.5 Compliance With Applicable Law

Certain provisions may not apply where prohibited by law.
If a court requires modification, it shall be modified only minimally.

17.6 Customer Responsibility for Legal Requirements

Customers are responsible for:

understanding travel rules,
ensuring children meet car seat requirements,
ensuring compliance with airline, airport, and hotel policies,
monitoring travel advisories,
abiding by all transportation-related laws.

17.7 No Warranty

All Services are provided “AS IS,” “AS AVAILABLE,” without express or implied warranties of any kind, including:

warranty of fitness,
warranty of merchantability,
warranty of suitability,
warranty of availability,
warranty of performance.

17.8 Limitation on Representations

No verbal statement made by a driver, employee, or contractor modifies these Terms.
Only statements in writing from The Genie Transportation Services LLC are binding.

18. CONTACT INFORMATION

The Genie Transportation Services LLC
12129 Breda Ln
Orlando, FL 32827
United States

Phone: 689-258-3572
Email: info@thegenieorlando.com

18.1 Notice Requirements

Formal legal notices must be submitted in writing to the mailing address above.
Electronic or verbal notices do not constitute valid legal notice unless explicitly acknowledged in writing by us.

19. ASSUMPTION OF RISK & RELEASE OF CLAIMS

19.1 Inherent Risks

Customers acknowledge that transportation services inherently include risks such as:

road hazards,
weather conditions,
sudden stops,
mechanical issues,
delays,
actions of other drivers,
airline or airport operational changes,
theft,
property damage,
personal injury.

Customers voluntarily assume full responsibility for all inherent and associated risks.

19.2 Assumption of Responsibility for Minors & Dependents

Customers transporting minors, elderly individuals, or dependents accept full responsibility for:

supervision,
safety precautions,
proper use of car seats or boosters,
securement of dependents,
monitoring health and well-being during travel.

The Genie Transportation Services LLC assumes no responsibility for supervision of minors.

19.3 Release of Claims

To the fullest extent permitted by law, customers:

release, waive, discharge, and covenant not to sue

The Genie Transportation Services LLC, its:

owners,
officers,
employees,
contractors,
affiliates,
subcontractors,
agents,

from any and all claims arising from the use of our Services, except where caused by:

our gross negligence, or
intentional misconduct.

This release includes claims for:

personal injury,
property damage,
delays,
inconvenience,
emotional distress,
lost opportunities,
financial losses.

19.4 No Guarantee of Outcome

We do not guarantee:

arrival within a specific timeframe,
suitability for special needs,
compatibility with customer schedules,
availability of specific amenities or equipment.

19.5 Continuing Effect

This Assumption of Risk & Release:

survives completion of Services,
survives cancellation,
survives no-shows,
survives payment disputes,
survives the termination of this agreement.